Terms of Service

1. Acceptance of Terms

By accessing and using Coticsy ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Coticsy is a multi-tenant customer support platform that provides:

• Ticket management and tracking
• Customer communication tools
• Analytics and reporting
• Automation and workflow features
• Integration capabilities
• Mobile and web access

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must:

• Be at least 18 years old or have parental consent
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account

3.2 Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your password
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information remains accurate

4. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with the Service's operation or other users
• Use the Service for spam or unsolicited communications
• Reverse engineer or attempt to extract source code

5. Subscription and Billing

5.1 Subscription Plans

We offer various subscription plans with different features and pricing. You may upgrade, downgrade, or cancel your subscription at any time through your account settings.

5.2 Payment Terms

• All fees are billed in advance on a monthly or annual basis
• Payments are non-refundable except as required by law
• We may change our pricing with 30 days' notice
• Failed payments may result in service suspension

5.3 Cancellation

You may cancel your subscription at any time. Upon cancellation:

• Your service will continue until the end of your billing period
• You will not be charged for subsequent periods
• Your data will be retained for 30 days after cancellation
• You may export your data before cancellation

6. Data and Privacy

6.1 Data Ownership

You retain ownership of all data you submit to our Service. We process your data in accordance with our Privacy Policy.

6.2 Data Processing

By using our Service, you authorize us to:

• Process and store your data to provide the Service
• Use your data to improve our services
• Share data with third-party service providers as necessary
• Retain data as required by law or for service provision

6.3 Data Security

We implement appropriate security measures to protect your data, including encryption, access controls, and regular security assessments.

7. Intellectual Property

7.1 Our Rights

Coticsy and its original content, features, and functionality are owned by us and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7.2 Your Rights

You retain ownership of content you create using our Service. By using our Service, you grant us a limited license to use your content solely for providing the Service.

8. Service Availability and Support

8.1 Service Level

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. We may perform maintenance that temporarily affects availability.

8.2 Support

We provide support through:

• Email support for all users
• Priority support for paid plans
• Documentation and help resources
• Community forums

9. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
• We are not liable for any damages caused by events beyond our control

10. Indemnification

You agree to indemnify and hold harmless Coticsy from any claims, damages, or expenses arising from your use of the Service or violation of these terms.

11. Termination

11.1 Termination by You

You may terminate your account at any time by canceling your subscription or contacting us.

11.2 Termination by Us

We may terminate or suspend your account if:

• You violate these Terms of Service
• You fail to pay fees when due
• You engage in fraudulent or illegal activities
• We discontinue the Service

12. Changes to Terms

We may modify these terms at any time. We will notify you of material changes by:

• Posting the updated terms on our website
• Sending email notifications to registered users
• Displaying notices in our application

Continued use of the Service after changes constitutes acceptance of the new terms.

13. Governing Law

These terms are governed by the laws of [Jurisdiction]. Any disputes shall be resolved in the courts of [Jurisdiction].

14. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Information

If you have questions about these Terms of Service, please contact us:

• Email: legal@
• Support: support@
• Address: Coticsy Legal Team, [Company Address]

We will respond to your inquiry within 30 days.