Coticsy Desk · Customer support
The support inbox your team actually finishes.
All-in-one ticketing with smart triage, macros, analytics, and workforce management. WhatsApp, email, and web forms collapse into a single queue. Start free with 1 agent — scale up only when your team does.
14 days · no card · ~4-minute setup
Trusted by support teams in 40+ countries
01 · The inbox
One pane of glass for every channel.
Email, WhatsApp, web forms, and your dashboards — collapsed into a single queue your team can actually finish. Smart triage, SLA timers, and AI drafts ship enabled on day one.
Smart triage
Auto-assigns by skill, priority, language, sentiment, and team load. Every rule is tunable.
Shared inbox
Internal notes, collision detection, @mentions, and per-agent activity. Nobody steps on each other.
Macros & automation
Reusable replies with variables, webhook triggers, and AI-drafted responses. Saved minutes compound fast.
SLA timers
First-response and resolution clocks per priority, paused while you're waiting on the customer.
First response · last 14d
02 · Insight
Numbers your CFO will quote in the all-hands.
Track first-response, resolution, CSAT, and backlog age in one view. Slice by channel, agent, or topic — export anywhere.
03 · The shift
From triage hell to a quiet queue.
— Before Coticsy
CHAOS+ After Coticsy
CALM§ Start with Coticsy Desk
Get started in minutes.
Create your help desk and start supporting customers today. No credit card required for the 14-day trial.
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14 days · no card · ~4-minute setup