1. Introduction
Coticsy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer support platform and related services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact information (email address, phone number)
- Company information and job title
- Account credentials and profile information
- Payment and billing information
- Communication preferences
2.2 Usage Information
We automatically collect certain information about your use of our services:
- Log data (IP address, browser type, access times)
- Device information (device type, operating system)
- Usage patterns and feature interactions
- Performance data and error reports
2.3 Customer Data
As a customer support platform, we process customer data that you submit through our services, including:
- Support tickets and communications
- Customer contact information
- Support history and interactions
- Attachments and files
3. How We Use Your Information
We use the collected information for the following purposes:
- Provide and maintain our services
- Process transactions and manage billing
- Send important service updates and notifications
- Provide customer support and respond to inquiries
- Improve our services and develop new features
- Ensure security and prevent fraud
- Comply with legal obligations
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our platform
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for specific purposes
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services
You may request deletion of your account and associated data at any time.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing activities
- Withdrawal: Withdraw consent where processing is based on consent
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze usage patterns and improve our services
- Provide personalized content and features
- Ensure security and prevent fraud
You can control cookie settings through your browser preferences.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices in our application
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@
- Address: Coticsy Privacy Team, [Company Address]
- Support: support@
We will respond to your inquiry within 30 days.