Desktop purchases only
This policy is offered by Coticsy LLC, Florida, USA for aiME Desktop licenses purchased through Paddle. It does not change refund or billing rules for aiME Mobile, App Store or Google Play purchases, Coticsy Desk, VaultDrive, LeadSnap, or separately contracted client work.
Read it with the Desktop Terms and Paddle's Buyer Terms and Refund Policy. Mandatory consumer rights and any greater applicable buyer protection continue to apply.
14-day first-purchase guarantee
If your first paid purchase of aiME Desktop is not right for you, request a full refund within 14 calendar days of that payment. This applies whether the first purchase is Yearly Plus or Lifetime. The free trial does not start the paid-purchase guarantee period.
Our additional guarantee does not restart on each annual renewal, plan change or later purchase. That does not restrict any refund, withdrawal or remedy available under applicable law or Paddle's rules, including rights relating to renewals or faulty or misdescribed products.
How to request a refund
Email sales@coticsy.com with "aiME Desktop refund", your purchase email and Paddle order or transaction reference. You can also request assistance through paddle.net or the support link in your Paddle receipt.
We honor eligible requests under our guarantee and coordinate with Paddle, which processes refunds to the original payment method where possible. Processing times depend on Paddle and the payment provider. Do not send full card details or account passwords to us.
Other requests are considered under applicable consumer rights and Paddle's rules. This policy does not replace those protections with a discretionary-only refund policy.
Annual cancellation and lifetime upgrades
Yearly Plus renews automatically each year until canceled. Cancel through Manage billing in the app, Paddle's customer portal or paddle.net. Cancellation stops future annual renewal; it does not by itself refund the current paid period. You retain access through the period already paid for unless that payment is fully refunded.
When we handle a full refund of a yearly purchase, we will also arrange to stop that refunded plan's annual renewal. You can cancel immediately in Manage billing while a request is being reviewed. Uninstalling the app or removing a license key does not cancel billing.
A confirmed, authorized yearly-to-lifetime purchase stops the previous annual renewal. It does not automatically refund or prorate the previous yearly payment. Applicable refund rights still apply to each transaction.
After an approved full refund
The refunded paid license ends. Stop using the affected paid key; you may remove it in Settings → License and continue on Free. Your local chats and documents are not deleted merely because paid access ends.
The app verifies saved keys offline, so a refund does not remotely erase a key already on a disconnected computer. This does not give permission to continue using a refunded paid license. Contact sales@coticsy.com if you need help with billing or returning to Free.